Workforce Management Training & Development

Our Training & Development Focus Areas:

WFM Software Training

Our software training focuses on Implementation & User Adoption. We are subject matter experts in not only how to configure & implement these WFM tools for optimal use, but our solutions consultants also have in depth working experience in contact centers on practical use and user adoption. 

We are available for training on the following solutions:

  • Verint

    • WFM ​

    • Quality Management

    • Performance Management

      • Scorecard configuration ​

    • Ad Hoc Reporting​

    • Mobile

  • Aspect

    • WFM​

WFM Discipline Training

Our WFM Discipline Training focuses on the art and science of performing WFM duties. This training is designed for entry level WFM teams: 

In this training we walk through the core components and job duties of a WFM team and how to adequately perform them.

The core areas we focus on are:

  • Data Analysis

  • Forecasting

  • Scheduling

  • Intraday Management/ Real-Time Analytics

WFM Consultation

© 2023 
Designed By Solid Rock Consulting

150 3rd St SW Ste 200

Winter Haven, FL 33880

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