Applications Trainer (Contractor)
Description:
Solid Rock Consulting is looking for a Application Trainers. Application Trainers are responsible for providing professional, creative, energetic and thorough training experience.
Role & Responsibilities:
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Conduct design sessions and configuration sessions on various Contact Center Solutions such as: Verint, Aspect, Nice, Five9, 8x8, Ringcentral, Etc
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Provide best practice, optimization and assessment consulting
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Provide thorough and complete documentation of the consultancy events and results
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Create, review and update documentation
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Configure, review and test configuration.
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Other responsibilities as assigned by management
Requirements:
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Entry Level Call Center Experience
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Experienced use of MS Suite/ GSuite.
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Experience using both Macs and PCs.
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Must be a self-starter with stellar writing and communication skills
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Exceptional multi-tasking skills, strong problem-solving skills
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Painstaking attention to detail.