Applications Trainer (Contractor)

​

​Description:

Solid Rock Consulting is looking for a Application Trainers. Application Trainers are responsible for providing professional, creative, energetic and thorough training experience.

​

Role & Responsibilities:

• Conduct design sessions and configuration sessions on various Contact Center Solutions such as: Verint, Aspect, Nice, Five9, 8x8, Ringcentral, Etc

• Provide best practice, optimization and assessment consulting

• Provide thorough and complete documentation of the consultancy events and results

• Create, review and update documentation

• Configure, review and test configuration.

• Other responsibilities as assigned by management

​

Requirements:​

• Entry Level Call Center Experience

• Experienced use of MS Suite/ GSuite.

• Experience using both Macs and PCs.

• Must be a self-starter with stellar writing and communication skills

• Exceptional multi-tasking skills, strong problem-solving skills

• Painstaking attention to detail.