Applications Trainer (Contractor)

​Description:

Solid Rock Consulting is looking for a Application Trainers. Application Trainers are responsible for providing professional, creative, energetic and thorough training experience.

Role & Responsibilities:

  • Conduct design sessions and configuration sessions on various Contact Center Solutions such as: Verint, Aspect, Nice, Five9, 8x8, Ringcentral, Etc

  • Provide best practice, optimization and assessment consulting

  • Provide thorough and complete documentation of the consultancy events and results

  • Create, review and update documentation

  • Configure, review and test configuration.

  • Other responsibilities as assigned by management

Requirements:

  • Entry Level Call Center Experience

  • Experienced use of MS Suite/ GSuite.

  • Experience using both Macs and PCs.

  • Must be a self-starter with stellar writing and communication skills

  • Exceptional multi-tasking skills, strong problem-solving skills

  • Painstaking attention to detail.