Sr. WFO Consultant

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​Description:

Solid Rock Consulting is looking for a Sr. WFO Consultant.   The Sr. WFO Consultant is responsible for providing a professional, creative, energetic and thorough experience for internal and external customer. Responsible for the consulting to customers both in person and virtually and some delivery of training for multiple WFO solutions.

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Role & Responsibilities:

  • Conduct design sessions and configuration sessions on WFO Solutions such as: Verint, Aspect, Nice.

  • Provide best practice, optimization and assessment consulting

  • Provide thorough and complete documentation of the consultancy events and results

  • Create, review and update documentation

  • Configure, review and test configuration and usage of Verint Applications

  • Other responsibilities as assigned by management

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Requirements:

  • Bachelor’s Degree in a related field, or equivalent work experience.

  • 2+ year of experience in an Project Management or supporting role

  • Experienced use of MS Suite/ GSuite.

  • Experience using both Macs and PCs.

  • Must be a self-starter with stellar writing and communication skills

  • Exceptional multi-tasking skills, strong problem-solving skills

  • Painstaking attention to detail and project management