Sr. WFO Consultant
Description:
Solid Rock Consulting is looking for a Sr. WFO Consultant. The Sr. WFO Consultant is responsible for providing a professional, creative, energetic and thorough experience for internal and external customer. Responsible for the consulting to customers both in person and virtually and some delivery of training for multiple WFO solutions.
Role & Responsibilities:
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Conduct design sessions and configuration sessions on WFO Solutions such as: Verint, Aspect, Nice.
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Provide best practice, optimization and assessment consulting
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Provide thorough and complete documentation of the consultancy events and results
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Create, review and update documentation
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Configure, review and test configuration and usage of Verint Applications
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Other responsibilities as assigned by management
Requirements:
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Bachelor’s Degree in a related field, or equivalent work experience.
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2+ year of experience in an Project Management or supporting role
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Experienced use of MS Suite/ GSuite.
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Experience using both Macs and PCs.
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Must be a self-starter with stellar writing and communication skills
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Exceptional multi-tasking skills, strong problem-solving skills
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Painstaking attention to detail and project management