QM Trainer Consultant (Contractor)

​Description:

Solid Rock Consulting is looking for a QM (Quality Management) Training Consultant.   The QM Training Consultant is responsible for providing a professional, creative, energetic and thorough training experience for internal and external customer. Responsible for the consulting to customers both in person and virtually and some delivery of training for QM products.

Role & Responsibilities:

  • Conduct design sessions and configuration sessions on QM Solutions such as: Verint.

  • Provide best practice, optimization and assessment consulting

  • Provide thorough and complete documentation of the consultancy events and results

  • Create, review and update documentation

  • Configure, review and test configuration and usage of Verint Applications

  • Other responsibilities as assigned by management

Requirements:

  • Entry Level Call Center Experience

  • Experienced use of MS Suite/ GSuite.

  • Experience using both Macs and PCs.

  • Must be a self-starter with stellar writing and communication skills

  • Exceptional multi-tasking skills, strong problem-solving skills

  • Painstaking attention to detail.