Solid Rock Consulting has partnered with tech giant Five9 to increase tech functionality among contact centers.
WINTER HAVEN, FL – May 19, 2021 – Solid Rock Consulting is a privately held, workforce management and consulting firm that has been helping businesses start, grow and scale their operations by implementing and optimizing contact center technology since 2012.
Employing a passion to maximize company operations, identify businesses’ highest value opportunities while addressing their most critical challenges; Solid Rock Consulting is transforming contact center operations by bridging the gap between technology and contact center day-to-day operations.
Five9 provides the industry leading intelligent cloud contact center solution that enables customer service agents to be more effective during customer phone interactions through CRM integrations, workflow automation, intelligent on-screen routing, and continued platform and product updates that allow customers to leverage today’s technology and adequately prepare for the future of sales.
“We are proud to partner with Solid Rock Consulting to help businesses reimagine CX in this new era of contact center transformation,” said Andy Dignan, Senior Vice President of Global Channel and Services at Five9. “With our shared mission to guide organizations in implementing technology that will drive tangible business results, we look forward to a successful collaboration.”
An integration and collaboration of this magnitude transcends the barriers that minority owned consulting firms have faced with acquiring large scale partnerships. Five9 showcases its genuine value in diversity and inclusion by honoring the expertise of small business and leveraging the power of collective effort to achieve a common goal. Contact center advancement, and the creation of opportunities for small business growth is the staple of this alliance.
Continued comprehensive training and Intelligent Virtual Agent (IVA) certifications will kickstart the initiatives of this kinship. With a mission to increase efficiency and sustain excellence through stellar customer service and the five pillars of Solid Rock foundation, Integrity, Relationships, Accountability, Innovation and Execution, will remain at the forefront of all engagements and the framework for organization functionality.
Our combined vision is to exceed industry standards, reimagine customer engagement and establish cohesive integration of technological advances and contact center core competencies through effective collaboration and the inspired belief in the power to scale businesses through configuration, education and implementation.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion customer engagements annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional, personalized customer experiences.
For more information, visit www.five9.com.
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