Providing expert level technology solutions to help companies simplify, customize and maximize their contact center operations.
Training & Development | Technology Solutions | Operational Optimization
We partner with clients from the private, public, and not-for-profit sectors to identify their highest-value opportunities. By identifying and integrating “best fit” technology solutions, we help our clients create convenience for their workforce operational model, address their most critical challenges, and maximize their call center operations.
REIMAGINING CONTACT CENTER OPERATIONS
Ready to transform and maximize your call center workflow model? Take our FREE technology audit. Let us help you identify, integrate and implement “best fit” technology solutions to scale your call center operations.
Our WFO experts have seen hundreds of configurations giving them real life, best practice, and hands-on working knowledge of the WFO platform resulting in greater user adoption.
Transforming Customer Experience
Tech Partner
Providing Training & Development
Application Design Specialists
…she was able to guide us to solutions we were not sure would even exist and advised us on how to best utilize this new system.
Twyla White
IT Project Manager
Sacramento Municipal Utility District
We are proud to partner with Solid Rock Consulting to help businesses reimagine CX in this new era of contact center transformation.
Andy Dignan
Sr. Vice President of Global Channel And Services
Five9
Testimonials
Juanita has an innovative mind and is quick to assess a more efficient manner for completing tasks. She’s dedicated to efficiency..