Providing expert level technology solutions to help companies simplify, customize and maximize their contact center operations.

Training & Development | Technology Solutions | Operational Optimization

 
Image by N N

 We partner with clients from the private, public, and not-for-profit sectors to identify their highest-value opportunities. By identifying and integrating “best fit” technology solutions, we help our clients create convenience for their workforce operational model, address their most critical challenges, and maximize their call center operations.

REIMAGINING CONTACT CENTER OPERATIONS

 
Connecting Dots
Ready to transform and maximize your call center workflow model? Take our FREE technology audit. Let us help you identify, integrate and implement “best fit” technology solutions to scale your call center operations. 

Our WFO experts have seen hundreds of configurations giving them real life, best practice, and hands-on working knowledge of the WFO platform resulting in greater user adoption.   

SRCmobile.png
Image by Алекс Арцибашев

Transforming Customer Experience

Tech Partner

Five9_logo_black_edited.png

Providing Training & Development

Verint_Logo_Blue_RGB_High-Res.png

Application Design Specialists

…she was able to guide us to solutions we were not sure would even exist and advised us on how to best utilize this new system.

Twyla White

IT Project Manager

Sacramento Municipal Utility District 

We are proud to partner with Solid Rock Consulting to help businesses reimagine CX in this new era of contact center transformation.

Andy Dignan

Sr. Vice President of Global Channel And Services

Five9

Testimonials

Juanita has an innovative mind and is quick to assess a more efficient manner for completing tasks. She’s dedicated to efficiency..

Mark Lee

Intraday Analyst

Eastlink