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Are you creating a space where others can flourish and thrive while taking extreme ownership and doing your own individual part?

It’s not the “Great Resignation” rather the “Great VALUATION” employers should concern themselves with” Employers around the world are in...

Juanita Coley: Hey, guys, and welcome back to Call Center Chronicles. I'm super excited to have you with us here today. Man, we've been...

Juanita Coley: Hey, guys, and welcome to Call Center Chronicles. It is Juanita Coley here, again the founder of Solid Rock Consulting in...

Juanita Coley: Hey guys. Welcome to call center Chronicles. We are on episode 6. We've been having some episodes and I'm super excited...

Juanita Coley: Thank you so much for joining us here at Call Center Chronicles. I'm super excited about today's guest, my mind is just...

Juanita Coley: Thank you so much Ebony for being with me today. Tell us a little bit more about yourself. Introduce yourself. Tell us...

Juanita Coley: So, Joel, thank you so much for joining us here today. Tell us a little bit more about yourself. And what did you think...

Juanita Coley: Hey! We are in episode five, that is right. We're in episode five and today we are talking through more of technology and...

Juanita Coley: I can hear you better now. Yes. Orlando Haynes: Thank you so much for the opportunity. I feel fantabulous as well, if I...

Dr. Tara Ruttley: I’ve loved space since probably I was in 3rd grade. I remember there were lots of spacewalks that I used to watch on...

Contact Center Quality Management (QM) is the systematic process used to track and analyze agent interactions (calls, emails, and chats)...

Desktop Process Analytics (DPA) analyzes how long an agent uses each of their application resources during a call, such as their dialer...

Let Automated Quality Monitoring (AQM) make the decision easy. Automated Quality Monitoring (AQM) is fairly new technology that is a...

What every Contact Center needs it to efficiently transcribe calls and identify trends. In a 2018 study conducted by Microsoft...

Are you a Contact Center director/executive banging your head against the wall struggling to crack the code on why your center is missing...

(What do you mean this thing does much more!?!?) Note: This blog was written by Juanita Coley and originally published on SWPP.org back...