GIVE US A CALL +1(863) 656-1152


Your Contact Center

Needs a SOLID Foundation

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Let our experience be the ROCK you build on



About SOLID ROCK Consulting

Providing expert level technology solutions to help companies simplify, customize and maximize their contact center operations.

Training & Development | Technology Solutions | Operational Optimization

Solid Rock Consulting is a privately held, Workforce Management (WFM) and Workforce Optimization (WFO) consulting firm founded in 2012. We provide proven WFM and WFO strategies to transform our clients’ organizations to achieve peak efficiency.


What PEOPLE SAY About us

Are You Ready to 


Your Call Center Workflow Model?

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Take our Free


Let us help you identify, integrate and implement “best fit” technology solutions to scale your call center operations. 

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Our WFO Experts Have seen hundreds 

of configurations giving them real life, best practice, and hands-on working knowledge of the WFO platform resulting in greater user adoption.

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…she was able to guide us to solutions we were not sure would even exist and advised us on how to best utilize this new system.

 Twyla White

Sacramento Municipal Utility District 

Juanita has an innovative mind and is quick to assess a more efficient manner for completing tasks. She’s dedicated to efficiency..

We are proud to partner with Solid Rock Consulting to help businesses reimagine CX in this new era of contact center transformation.

Intraday Analyst Eastlink

Sr. Vice President of Global Channel And Services Five9

 Mark Lee

 Andy Dignan

Why Work with Solid Rock Consulting?

We are WFO / WFM consultants with more than 50+ years of in-field experience at your service

Organizing Data

How Can We Help You?

Starting a call center or looking to improve? We can help.



150 3rd St SW Ste 200 Winter Haven, FL 33880

+1 (863) 656-1152

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