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GIVE US A CALL +1(863) 656-1152


Your Contact Center

Needs a SOLID Foundation

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Let our experience be the ROCK you build on



About SOLID ROCK Consulting

Solid Rock Consulting is a Contact Center Management and Workforce Optimization (WFO) consulting firm founded in 2012. 


We provide call center consulting to include: Verint Training/Configuration Professional Services, General Call Center Consulting & Technology sales. 


We Transform our clients’ organizations through stellar training and call center development to achieve peak efficiency through their people, processes, and systems. 

About us

What PEOPLE SAY About us

Are You Ready to 


Your Call Center Workflow Model?

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Take our Free


Let us help you identify, integrate and implement “best fit” technology solutions to scale your call center operations. 

Our WFO Experts Have seen hundreds 

of configurations giving them real life, best practice, and hands-on working knowledge of the WFO platform resulting in greater user adoption.

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…she was able to guide us to solutions we were not sure would even exist and advised us on how to best utilize this new system.

 Twyla White

Sacramento Municipal Utility District 

Juanita has an innovative mind and is quick to assess a more efficient manner for completing tasks. She’s dedicated to efficiency..

We are proud to partner with Solid Rock Consulting to help businesses reimagine CX in this new era of contact center transformation.

Intraday Analyst Eastlink

Sr. Vice President of Global Channel And Services Five9

 Mark Lee

 Andy Dignan

Why Work with Solid Rock Consulting?

We are WFO / WFM consultants with more than 50+ years of in-field experience at your service

Organizing Data

How Can We Help You?

Starting a call center or looking to improve? We can help.



150 3rd St SW Ste 200 Winter Haven, FL 33880

+1 (863) 656-1152

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