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About SOLID ROCK Consulting
Solid Rock Consulting is a Contact Center Management and Workforce Optimization (WFO) consulting firm founded in 2012.
We provide call center consulting to include: Verint Training/Configuration Professional Services, General Call Center Consulting & Technology sales.
We Transform our clients’ organizations through stellar training and call center development to achieve peak efficiency through their people, processes, and systems.
What PEOPLE SAY About us
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TRANSFORM & MAXIMIZE
Your Call Center Workflow Model?
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Let us help you identify, integrate and implement “best fit” technology solutions to scale your call center operations.
Our WFO Experts Have seen hundreds
of configurations giving them real life, best practice, and hands-on working knowledge of the WFO platform resulting in greater user adoption.
…she was able to guide us to solutions we were not sure would even exist and advised us on how to best utilize this new system.
Sacramento Municipal Utility District
Juanita has an innovative mind and is quick to assess a more efficient manner for completing tasks. She’s dedicated to efficiency..
We are proud to partner with Solid Rock Consulting to help businesses reimagine CX in this new era of contact center transformation.
Intraday Analyst Eastlink
Sr. Vice President of Global Channel And Services Five9