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Your Contact Center
Needs a SOLID Foundation
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Let our experience be the ROCK you build on
COMPANIES WE HAVE SERVED
About SOLID ROCK Consulting
Providing expert level technology solutions to help companies simplify, customize and maximize their contact center operations.
Training & Development | Technology Solutions | Operational Optimization
Solid Rock Consulting is a privately held, Workforce Management (WFM) and Workforce Optimization (WFO) consulting firm founded in 2012. We provide proven WFM and WFO strategies to transform our clients’ organizations to achieve peak efficiency.
What PEOPLE SAY About us
Are You Ready to
TRANSFORM & MAXIMIZE
Your Call Center Workflow Model?
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Take our Free
TECHNOLOGY AUDIT
Let us help you identify, integrate and implement “best fit” technology solutions to scale your call center operations.
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Our WFO Experts Have seen hundreds
of configurations giving them real life, best practice, and hands-on working knowledge of the WFO platform resulting in greater user adoption.
…she was able to guide us to solutions we were not sure would even exist and advised us on how to best utilize this new system.
Twyla White
Sacramento Municipal Utility District
Juanita has an innovative mind and is quick to assess a more efficient manner for completing tasks. She’s dedicated to efficiency..
We are proud to partner with Solid Rock Consulting to help businesses reimagine CX in this new era of contact center transformation.
Intraday Analyst Eastlink
Sr. Vice President of Global Channel And Services Five9
Mark Lee
Andy Dignan
Why Work with Solid Rock Consulting?
We are WFO / WFM consultants with more than 50+ years of in-field experience at your service
